Quality. Innovation. Service.
For us at Suyin, it’s not just about connectors. Since our beginnings, we have always strived for consistent quality, constant innovation and the best possible service.
QUALITY Services and Standards
The quality standards and services we apply ensure that the functionality of your Suyin connector meets your and your end customers’ expectations. With our CIP (Continuous Improvement Process), we continue to develop our quality standards to exceed your expectations.
- Customer’s quality representative at the plant site
- In-house ISO-17025-certified independent quality test lab for qualification of products
- Specific quality management scheme for each industry
- APQP (Advanced Product Quality Planning)
- IPQC (In-Process Quality Control) in combination with daily Gemba Walk
- Transparent and professional 8D reporting
As a special service to our customers during times of travel restrictions due to a pandemic, for example, Suyin offers to arrange on its own cost an internationally acknowledged third-party audit including approval of new supplier, project release audit and annual re-qualification audit. We offer several auditing companies to chose from – contact us before you send your audit plan to your preferred auditing company.
A connector should meet your individual design requirements by adapting to the available space and expected functionality.
- From initial design to approval samples, Suyin’s workflows are perfect for designing exactly the connector you need, rather than you having to customize your design to fit a connector.
- Local FAEs in Europe, Asia and USA are available for efficient and reliable communication of your technical requirements and specifications.
- Transparent APQP and SPDP (Suyin Product Development Process) to keep you informed throughout our mutual project.
- Simulation & analysis of plastic injection mold flow
- Dynamic FEM and high-frequency simulation
- Rapid prototyping with a typical lead time of eight weeks for samples
- Design validation by independent ISO 17025 certified in-house and external labs
- In-house tooling and automated production line engineering
Our production environment and processes are perfectly tuned to the manufacture of customized interconnect solutions to ensure quality, safety and efficiency in the production of your custom Suyin product.
- Clean room production according to ISO 14644-1:2015
- Suyin has been designing and building automated and robotic insert-molding and assembly lines for more than 20 years
- Injection molding with real-time temperature and pressure sensors
- Specialized automated processes, such as glue back-potting, reel-to-reel ultrasonic membrane welding, laser welding, gasket placement robot and more
- Automated 100-percent inspection including verification of dimensions and pin position, electrical tests, P/V leak inspection
- Traceability secured by laser labeling on the product plus MAT labels
- Customized packaging of products and boxes
Our Field Application Engineers will consult with you on the most suitable production setup for your individual Suyin product.
Order Processing and LOGISTICS
Our dedicated order processing and logistics teams around the globe are well experienced in dealing with short-term changes in customer demand and unforeseen external influences. Again, our “make it possible” spirit is the fuel for these challenges.
- EDI and Web-EDI for information exchange on order data, shipping labels, advanced shipment notifications, inventory changes in consignment and VMI stock, invoices and more
- Customized labelling of products and packaging
- Worldwide shipping by sea, rail and air freight; arrangement of expedited service or hand-carry in urgent cases
- Consignment stock in the customer’s warehouse or in a third-party hub
- VMI vendor-managed inventory
Quick and straightforward action to ensure on-time delivery is followed by thorough analysis and optimization to avoid repeated impacts. It’s always our responsibility to fulfil your demand!
Suyin’s worldwide sales team with dedicated account managers features:
- Multi-national and multi-lingual teams in Europe, USA and Asia for precise pro-active communication in your time zone
- Our team in Europe communicates in English, German, French, Arabian, Turkish and Mandarin
- Sales team has in-depth knowledge of technology and project management to support a solution-oriented implementation of your ideas and requirements from the ground up
- Experienced with requirements, services and business agreements of specific industries, including automotive, medical, industrial machinery, 3C
- Short-term visits at your site and flexibility for instant online video meetings, also with product, quality and project engineers
Our sales teams don’t just present our company and provide quotations to you. These people act as ambitious customer representatives – as your ambassador at Suyin. They know what customer satisfaction means, and their mission is: “Make it possible!”